Pokyshop's Cancellation Policy

You can cancel an order until it has been processed in our warehouse by going to the 'My Poky' section of the website. This includes items purchased on sale. Any amount you paid will be credited back into your Pokyshop.com account in the form of Cashback.

For specific queries, please read the FAQs below.

Can I modify the shipping address of my order after it has been placed?

Yes. You can modify the shipping address of your order before we have processed (shipped) it, by contacting our customer support team at +91-9983057200  +91-9929599580

I just cancelled my order. When will I receive my refund?

If you have selected Cash on Delivery, there is no amount to refund because you haven't paid for your order. For payments made using a Credit Card, Debit Card, or Net Banking, you will receive a refund in your Pokyshop.com Cashback account immediately after your order has been cancelled. Any coupons used are also reinstated it to your account.

If you have made your payment using a Credit Card, Debit Card, or net banking and would like a refund to your bank account, please get in touch with our customer support team.