Help Topics:

Ordering & Payments:

Ordering:

After you click "Place Your Order," a Pokyshop Order Confirmation will be sent to you by e-mail. You can also check the status of your order by logging into My Account Click on "Order History" to review order status and to obtain a tracking number.


Payment:

We accept: Visa, MasterCard, American Express, PayPal, and Credit Cards, Paytm Wallet.


When Will I Be Charged?

When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is cancelled for any reason, the authorization will automatically be removed in 5-7 business days.


Order Status:

You can check your order status by logging into my account section & go to the orders.


Shipping Information:

Holiday Shipping Details and Exceptions:

Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 hours to process.
Items ordered together may not ship out on the same day, and occasionally, some items are temporarily out-of-stock. You will be alerted to any shipping delay on the Place Your Order page at the time of ordering. Should there be any other delay associated with your order; you will be notified within 7 days after placing your order.
While this time frame applies to the majority of our offerings, there are some exceptions. Certain large-scale items with indicated extended delivery times (for example, furniture) and other select items are not included. This will be indicated in the copy details of the item.


Shipping Costs:

Pokyshop.com is currently giving free shipping on order above Rs.500.